Returns & Exchanges
Make a hassle-free return or exchange.
30-Day Window Refund or Exchange Free Return Shipping
Eligible
- Within 30 days of delivery
- Unused & in original condition
- Original packaging & accessories
- Purchased via shopkeeva.com or official Amazon store
Not Eligible
- Used, worn, or customer-damaged items
- Returned after 30-day window
- Unauthorized third-party sellers
- Final sale or non-returnable items
How it works
1
Email us your order number & reason
2
Receive your prepaid return label
3
Pack & drop off at any carrier location
4
Refund or exchange in 5–7 business days
Received a defect or wrong item?
Contact us within 7 days of delivery at sales@shopkeeva.com with a photo and your order number.
We'll send a replacement or full refund at no cost to you.
Contact us within 7 days of delivery at sales@shopkeeva.com with a photo and your order number.
We'll send a replacement or full refund at no cost to you.
keeva LLC reserves the right to refuse returns that don't meet the above conditions.
For warranty-related issues, visit our Warranty page.
