Refund policy

Refund Policy

Last updated: October 1, 2026

We want you to love your keeva order. If something isn't right, you can return it within 30 days of delivery for a refund.

Eligibility

To be eligible for a return, your item must be:

Returned within 30 days of the delivery date
Unused, in the same condition you received it
In its original packaging, with all parts and accessories included
Accompanied by your order number or proof of purchase

Non-returnable items

Gift cards
Items that show signs of use, damage or missing parts not caused by us

How to start a return

Email us at support@shopkeeva.com with your order number and the item(s) you'd like to return.
We'll reply within 1–2 business days with return instructions and the return address.
Pack the item securely and ship it back. We recommend a trackable shipping service, since we can't be responsible for returns lost in transit.

Items sent back without first contacting us won't be accepted.

Return shipping

Return shipping costs are the customer's responsibility, and original shipping charges are non-refundable. If your item arrived damaged, defective or wrong, we'll cover return shipping (see below).

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the issue. We'll make it right with a replacement or full refund, at no cost to you.

For problems that show up after the return window, please see our Warranty.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

If more than 15 business days have passed since your refund was approved and you still don't see it, contact us at support@shopkeeva.com.

Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it follows the return process above.