Shipping Policy

We currently ship to addresses within the United States, including Alaska, Hawaii, Puerto Rico, US territories, PO boxes, and APO/FPO/DPO military addresses.

We don't ship internationally yet. Want keeva in your country? Let us know.

Faster options, when available, are shown at checkout with their price. The free shipping threshold is based on your order subtotal after discounts and before taxes.

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.

Once shipped, standard delivery usually takes 3–7 business days. Orders to Alaska, Hawaii, Puerto Rico, US territories and military addresses may take a few days longer.

Delivery estimates aren't guaranteed. During holidays, sales or severe weather, carriers may need extra time.

As soon as your order ships, you'll get a confirmation email with your tracking number. Tracking can take up to 24 hours to update after the label is created.

You can also check your order status anytime from your account.

Please double-check your shipping address at checkout. If you need to change it, email us right away at sales@shopkeeva.com. We can update it as long as your order hasn't shipped.

We're not responsible for orders shipped to an incorrect address entered at checkout. If a package is returned to us as undeliverable, we'll contact you to reship it (shipping fees may apply) or refund the order minus the original shipping cost.

• Delayed: If tracking hasn't updated in 7 business days, email us and we'll open a claim with the carrier.
• Marked delivered but missing: Check around your property and with neighbors, and wait 48 hours, since carriers sometimes mark packages early. If it still hasn't shown up, contact us within 7 days of the delivery date and we'll help.
• Arrived damaged: Email photos of the package and item within 7 days of delivery and we'll send a replacement at no cost. See our Refund Policy for details.